Returns & Exchanges

At Flowers for Dreams, we want every bouquet to bring a smile to your face. If your arrangement arrives damaged or fails to meet our freshness standards, please contact us within 24 hours of delivery for a replacement or a full refund.

1

Document the Issue

Take a high-quality photo of the flowers or home goods exactly as they arrived to help us verify the quality concern.

2

Contact Support

Email our customer care team at [email protected] with your order number and the photos within 24 hours of receipt.

3

Resolution Review

Our team will review your request immediately to determine if a complimentary redelivery or a refund to your original payment method is appropriate.

4

Processing

Once approved, replacements are prioritized for the next available delivery window, while refunds typically appear on your statement within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing